Return Policy
Return Policy for RetroPix
At RetroPix, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we offer a return and exchange policy to ensure your experience with us is positive. Please review the details below to understand our process.
Returns
We accept returns within 15 days from the date of delivery. To be eligible for a return, your item must be:
- In its original, unused condition
- Unworn, unwashed, and free from any damages
- In the original packaging with any tags still attached
If you wish to return an item, please contact us at theretropixstore@gmail.com with your order number and reason for the return. We will provide instructions for the return process.
Non-Returnable Items
Certain items are non-returnable, including:
- Sale or clearance items
- Gift cards
- Items marked as "final sale"
Exchanges
We offer exchanges for items of the same value if you received a damaged or defective product. If you need to exchange an item, please contact us within 15 days from the date of delivery. You can exchange your item for the same product, a different size, or a different item of equal value, depending on availability.
Return Shipping Costs
You will be responsible for the cost of return shipping unless your item is damaged, defective, or you received the wrong item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee we will receive your returned item.
Refunds
Once we receive your returned item and verify that it meets our return conditions, we will process your refund to your original payment method. Please note that shipping fees are non-refundable. Refunds may take 3-5 business days to appear on your account, depending on your bank or payment provider.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 15 days from the date of delivery. We will arrange for a return or exchange at no additional cost to you.
How to Return an Item
- Contact us at theretropixstore@gmail.com with your order number and return reason.
- We will provide you with return instructions.
- Ship the item back to us using the return instructions we provide.
- Once we receive your return and verify its condition, we will process your refund or exchange.
If you have any questions regarding our Return Policy, please don’t hesitate to reach out to us at theretropixstore@gmail.com.